how to use this shop

order by e-mail

If you see an artwork you like, please e-mail me. I would love to know my buyers.  <3

shipping term
Orders usually dispatch from the Netherlands within one week. Shipping within Europe, please allow 5-7 working days for delivery from date of shipment. For deliveries outside the Eurozone 5-14 working days.

packaging
Fine Art Drawings will be packed in heavy boxes. Original artwork will be packed flat. We make sure all artwork is wrapped thoroughly and safe for shipping.

postage
Postage is calculated prior to payment at the checkout and varies depending on the contents of your order and the destination of the delivery. Shipping will be executed with FedEx, a tracking number will be provided.

import duties / local taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

colors
Please keep in mind that the colors of artworks might differ from those onscreen. We try to capture the colors precisely but any monitor is calibrated differently. The way the artwork leaves the studio is the way Nellie Sophia intended it to be.

original drawings
Nellie Sophia works on paper therefore bleaching and yellowing of the paper is part of the artistic process. Obviously all media used such as inks, watercolors, acrylics etc. are lightfast. Original artworks are unique pieces of art, signed, titled and dated on the verso.

fine art prints
All offered Fine Art Prints are archival quality giclée print on German Etching, 290g/qm paper. All prints are signed, numbered and dated at the back.

copyright
When you purchase an artwork, you become the owner of the physical piece. The copyright remains with Nellie Sophia. You may not rework or reproduce the image without written consent of Nellie Sophia.

return policy
If you are not satisfied with your purchase you can return the artwork in their original condition and packaging within 28 days. The buyer must assume the cost of the return postage.
Please inform us before returning any items.
Make sure to include contact information with the return and provide us with a tracking number. We will make a refund of eligible returns after receiving and checking the condition of the returned good.
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. We are NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

transport damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. All shippings are insured.

contact us
If you have further questions, please don’t hesitate to contact Nellie Sophia at nelliesophia.art@gmail.com or through the contact-form.